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bugshaw at 12:02pm on 17/05/2012
bugshaw at 12:02pm on 17/05/2012At work, we have recently had an online reporting system set up. M'colleague and I are sharing the administrator role, and have been trained to set up users and groups for security levels, scheduling jobs, stopping/starting services etc. At the moment, refining security settings and permissions to perform actions on files in certain folders is the bulk of our activity. So far, so good.
What I'm interested to learn about is good strategies for logging the work we do so it is recorded, reproducible, and reduces risk of chaos and confusion; also, ways to communicate and share a workload. We do not currently have any sort of job ticketing/signout system, this is the first time our team has had to manage something like this. If there is software you'd recommend, we do not have authority to install things ourselves but we can ask - I'm as interested in the human side of the processes.
Any top tips or things you wish you had known when starting out on a system like this?
For context: SAP BusinessObjects, 50 user accounts so far.
What I'm interested to learn about is good strategies for logging the work we do so it is recorded, reproducible, and reduces risk of chaos and confusion; also, ways to communicate and share a workload. We do not currently have any sort of job ticketing/signout system, this is the first time our team has had to manage something like this. If there is software you'd recommend, we do not have authority to install things ourselves but we can ask - I'm as interested in the human side of the processes.
Any top tips or things you wish you had known when starting out on a system like this?
For context: SAP BusinessObjects, 50 user accounts so far.
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