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posted by [identity profile] bellinghman.livejournal.com at 12:51pm on 02/04/2009
So they should comp you, and claim from the supplier. Not to mention, let the supplier know just how unacceptable this situation is.
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lnr: Halloween 2023 (Default)

(no subject)

posted by [personal profile] lnr at 02:33pm on 02/04/2009
I'm with these guys: replacing your sandwich without charging you the extra would have been much better, and replacing it *and* refunding would be outstanding customer service. It's not exactly what you expect from a work canteen though, so I can see why you're not expecting the earth. I'd have expected *much* better from Daily Bread though. Definitely worth complaining, as I'm sure they'd really want to make sure they get this sort of thing right.
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(no subject)

posted by [identity profile] bugshaw.livejournal.com at 02:41pm on 02/04/2009
Not even a work canteen - it's a university canteen... Can't give away free sandwiches to people who complain - everyone would want one!
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(no subject)

posted by [identity profile] bellinghman.livejournal.com at 02:52pm on 02/04/2009
Not to everyone, not for frivolous complaints, no. But this isn't frivolous: you have a food intolerance, you took reasonable care (as any court would, I'm sure, find) to avoid a particular foodstuff, and their (for suitable values of them) actions negated your care.

I don't blame the canteen, they cannot go through every sandwich to check for everything. But they have the responsibility, even if in this case they quire sensibly subcontract to Daily Bread.

As for Daily Bread, they do need to be informed. Good companies actually do value complaints, they really do, because it lets them know what they need to do to be better. If they get complaints, but only minor ones, then they know there isn't a huge problem about to sink them, because their customers would already have told them.

In this case, something went wrong with their system, probably somebody adding something to the recipe that shouldn't have been there. It could have been so much worse - imagine adding peanuts to the sauce, and getting a nut allergy sufferer.
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(no subject)

posted by [identity profile] techiebabe.livejournal.com at 04:19pm on 02/04/2009
Hear hear.

Although I remember complaining about an egg mayo sandwich that had tuna in it (they'd obviously used the same knife to make tuna, then egg sarnies) and I was told "You can EXPECT tuna in an egg sandwich" followed by "it's dolphin friendly..."

But if you plan to eat there again, or have no choice but to do so, you really ought to complain and CC any related supplier etc. until you get noticed.
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