A Bug's Life

You might be interested in TRAC, if you can find someone friendly to install it (or could convince work to let you install it). It's a wiki and has a ticketing system. I think wikis are really useful for this kind of thing. The ISO9000 thing is, like PRINCE2 and the like, a load of nonsense in my opinion but it's the thought that counts and the idea behind it, that it's good to have a document where you record how to do the procedures you do, is a brilliant one, I think. It means there's no need to panic when one of you goes on holiday, and you don't forget that thing that you always forget. I'd say it's the core of doing stuff like this well.

The ticketing system is a bit noddy for a big corporation but for just a small group it's very good, too, and there's roadmaps and stuff, too, for some big overhaul, or whatever, and it's kind of minimal. There's software that can do each of the things it does with more flair and it's nobody's favourite, but it's a good thing for small tasks, I think. I'd show you how we use it at work, but it's behind a firewall (though not really secret, I don't think). I'll try to remember to do some screenshots.