uitlander: (Default)

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posted by [personal profile] uitlander at 09:54am on 03/02/2013
We have this problems with the cancellation messages we send to people. We try and make them not look like phishing messages, but inevitably a percentage of people claim they thought the warning was spam.

It's difficult - we publish details of how we cancel accounts on our website, and also run publicity campaigns. Some people seem to think we should phone them or send them a letter, but with 1,000 people a month that is not a viable option.

Generally we want people to err on the side of suspicious. Its not an easy one.
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